Refund & Return Policy

Returns

• You have 7 days from the date of delivery to request a return.
• Items must be unused, in original condition and packaging.
• To start a return, email paulie@chairnewyork.com with your order number and reason for return.
• Once approved, you’ll receive instructions to ship your item back.
• Return shipping is the customer’s responsibility.

Refunds

• Once we receive and inspect the item, we’ll issue a refund to your original payment method.
• Refunds are usually processed within 5–10 business days.
• Shipping costs are non-refundable.

Exchanges

• At this time, we do not offer direct exchanges.
• If you want a different item, please request a return and place a new order.

Damaged or Wrong Items

• If your order arrives damaged or incorrect, email paulie@chairnewyork.com within 48 hours of delivery.
• Include your order number and clear photos. We’ll fix it ASAP.

Final Sale Items

Some limited-edition or discounted items may be marked Final Sale and are not eligible for return or refund.